Returns, Exchange, Refunds, Cancellations, Promotions
RETURNS, EXCHANGES AND REFUNDS
As all of our products are custom made to your specifications, we are unable to accept any refund or exchanges for change of mind.
Little Alphi does not take any responsibility for lost or damaged items. We take the upmost care in making sure that all our packages are securely packed and checked before being sent. If your items arrive damaged, please contact us within 48 hours of you receiving the item.
If your order is deemed as having been damaged in transit, and we deem that it was the couriers fault, we will offer you a replacement of the same item. This item will be shipped within 24 hours of us receiving notification that your item has been damaged. If you no longer want the item we will issue a store credit or a refund. To receive a refund on an item you will need to return the item in an unused condition, as you received it. Please take care in packaging the item to avoid further damage, and please send registered or tracked post. Once we have received the item and deemed it faulty/or damaged in transit we will refund you the purchase price less delivery.
The customer is responsible for the return shipping fees for refunds. Please retain proof of postage until we have confirmed your replacement or store credit has been processed. We reserve the right to refuse returns if they don’t meet the conditions above.
Please double check your order before finalising your checkout, once your order is confirmed, we’re unable to accept cancellations. We’ll be happy to assist you in any way we can in the selection of your items.
From time to time we may offer promotions including, but not limited to, discount codes, vouchers or giveaways.
These promotions will only be valid for specified periods, and any and all conditions must be complied with in order to successfully redeem or qualify for promotional benefits. We reserve the right to suspend, cancel or modify any such promotions, at any time without notice or consequence. Vouchers won as part of promotional competitions are not valid with any other offer, and are applicable to purchase prices only (excluding shipping costs).